DOWNLOAD A FREE DEMO AND FREE UPDATES OF GENESYS GCX-WFM EXAM QUESTIONS BY PRACTICEMATERIAL

Download a Free demo and free updates of Genesys GCX-WFM Exam questions by PracticeMaterial

Download a Free demo and free updates of Genesys GCX-WFM Exam questions by PracticeMaterial

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q80-Q85):

NEW QUESTION # 80
Which component in the Schedule Editor helps create load-based schedules?
Response:

  • A. Call Volume Manager
  • B. Activity Code Editor
  • C. Shift Optimizer
  • D. Schedule Generator

Answer: D


NEW QUESTION # 81
What is the purpose of the Schedule Editor in Genesys Cloud?
Response:

  • A. To configure quality monitoring for interactions
  • B. To track agent skills and certifications
  • C. To create and adjust agent schedules based on business needs
  • D. To manage adherence reports

Answer: C


NEW QUESTION # 82
In Genesys Cloud, which feature provides an administrator with a real-time view of agent adherence to scheduled tasks?
Response:

  • A. Real-Time Adherence View
  • B. Adherence Dashboard
  • C. Agent Availability Tracker
  • D. Historical Adherence Report

Answer: A


NEW QUESTION # 83
Which two features are accessible within the forecast editor?
(Choose two)
Response:

  • A. Adjusting forecasted call volumes
  • B. Modifying forecast data based on trends
  • C. Setting agent skill priorities
  • D. Adding historical adherence data

Answer: A,B


NEW QUESTION # 84
When creating a management unit, what key principle must be considered?
Response:

  • A. Enforcing hourly task completion
  • B. Organizing agents by their daily availability
  • C. Ensuring minimal agent interaction
  • D. Aligning agents with specific scheduling requirements

Answer: D


NEW QUESTION # 85
......

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